Membership Specialist I

Membership Specialist I

SIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, airguns, suppressors, remote controlled weapons stations, and training. For over 250 years SIG SAUER, Inc. has evolved, and thrived, by blending American ingenuity, German engineering, and Swiss precision. Today, SIG SAUER is synonymous with industry-leading quality and innovation which has made it the brand of choice amongst the U.S. Military, the global defense community, law enforcement, competitive shooters, hunters, and responsible citizens. Additionally, SIG SAUER is the premier provider of elite firearms instruction and tactical training at the SIG SAUER Academy. Headquartered in Newington, New Hampshire, SIG SAUER employs people across various U.S. locations, and global facilities across multiple regions. SIG SAUER is certified a Great Place to Work. For more information about the company and product line visit: www.sigsauer.com.

Position Summary: The Membership Specialist I is pivotal in driving membership growth and maximizing revenue through strategic initiatives and member engagement for the SIG SAUER Experience Center. This role requires a proven track record in membership sales, business development, excellent communication skills, and a deep understanding of membership programs. The Membership Specialist I typically requires 1+ years of experience of related experience in sales, membership management, or a similar revenue generating role. The Membership Specialist I works closely with other departments including Marketing, Customer Service, and the SIG SAUER Experience Center retail staff, to ensure a seamless membership experience.

FLSA: Exempt

Job Duties and Responsibilities:

• Develop and execute strategies to attract and retain members. Identify and target potential members through various channels, including digital marketing, events, and partnerships.
• Analyze membership trends and data to identify opportunities for revenue growth. Develop and manage membership strategies and promotional offers.
• Foster strong relationships with members to enhance engagement and loyalty. Plan and execute member events and activities to add value and encourage retention. Collect and analyze member feedback to improve the membership experience.
• Collaborate with the Marketing team to create compelling membership marketing materials and campaigns through social media, email marketing, and other communication channels.
• Maintain and update membership content as required.
• Represent the SIG SAUER Experience Center to existing and new members and in the community, including speaking publicly for the organization and supporting events when needed.
• Monitor and analyze membership data to track performance and identify trends. Prepare regular reports on membership growth, revenue, and engagement metrics. Use data-driven insights to make informed decisions and adjust strategies as needed.
• Provide training and support to staff on membership-related processes and best practices.
• Participate in cross-functional projects and initiatives to support the overall goals of the organization.
• Communicate effectively to supervision regarding problems and corrective action.
• Engage in Continuous Improvement projects/tasks.
• Participate in 5S workplace organizational activities and maintain the area in good working order through sustainment activities.
• Must follow all required Safety and ISO procedures.
• Miscellaneous duties as assigned.

Education/Experience & Skills:

• Bachelors degree in Business, Marketing, Communications, or a related field, and typically 1+ years of experience of related experience in sales, membership management, or a similar revenue generating role.
• Microsoft Office (Word, Excel, Outlook) required. Ability to learn and operate Point of Sale system.
• Must be able to clearly, concisely, and accurately convey ideas and information to others, both verbally and in written form.
• Capable of completing tasks as assigned in a timely manner. Require little to no supervision to identify additional tasks.

Working Conditions:

• Ability to lift up to 25 pou
• Prolonged periods of sitting at a desk and working at a computer using a keyboard and mouse performing repetitive tasks.
• Ability to open file cabinets, reach with hands and arms, bend, and twist, lift and move files.
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• Must wear required Personal Protective Equipment (PPE) where required.
• Must comply with all work exposure EH&S training requirements and adhere to SIG SAUER Inc. Security Mandates.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.