Telecom Operator

OVERVIEW:

Serves as a primary point of contact for customers and staff by answering calls, providing facility information, and coordinating communications in a professional and timely manner. Monitors facility alarms and emergency notifications, manages paging and on-call communications, and maintains accurate schedules, databases, and contact information. Also provides administrative and technical support with paging systems, mobile communication tools, invoices, and departmental operations.

SCHEDULE: Full-Time/ 40 hours per week

SHIFT: 2nd Shift

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets customers, provide basic facility and location information, answer and transfer incoming calls promptly and courteously in order of priority.
• Monitors all gas alarms, blood bank temperature, LifeLine alarms, fridge and freezer alarms, door and elevator alarms, security cameras, and emergency codes as required by facility.
• Announces and pages emergency codes accurately and with expediency.
• Assists partners with the use of the Language Line and clean Language Line phones after each use.
• Replace patient phones and staff pagers as needed.
• Pages or calls the assigned on-call Mercyhealth employees and answering service physicians based on the information in the individual profile instructions. May vary by location.
• Receives, enters, and accurately relays all messages, changes in on-call coverage, and page blocks as required. Enters and maintains crucial on-call information in an accurate and timely fashion utilizing appropriate documentation and communication with co-workers. May vary by location.
• Makes changes in LifeLine program in regards to subscriber and responder information. May vary by location.
• Update and maintain all information lists and databases.
• Create department schedules as needed.
• Assist Supervisor and Lead with invoice processing, payments, and reports as needed.
• Check function of Language Line phones and reprogram as needed.
• Assist Supervisor in ordering, programming, and troubleshooting pagers and Spok Mobile.
• Set up new users with the IRM and Spok Mobile paging systems as needed.

EDUCATION AND/OR EXPERIENCE

Graduate of high school or equivalent.

One year of customer service experience required. One year of experience as an operator of similar equipment required. Proven level of proficiency and performance of operational and customer service.

CERTIFICATION/LICENSURE

NA

OTHER SKILLS AND ABILITIES
NA

LEVEL OF SUPERVISION

Work is performed according to specific procedures and methods, but the incumbent must make minor decisions in order to adapt and appropriately respond to routine situations.

SUPERVISES

NA

PAY RANGE:

Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and a comprehensive benefits package including:

• Medical, Dental, Vision

• Life & Disability Insurance

• FSA/HSA Options

• Generous, accruing paid time off

• Paid Parental and caregiver leave

• Career advancement and educational opportunities

• Tuition and certification reimbursement

• Certification Reimbursement

• Well-being Programs

• Employee Discounts

• On-Demand Pay

• Financial Education

• Annual recognition/awards events

• Partner appreciation days

• Family entertainment/attractions discount

• Community service/improvement opportunities

Click here for more details regarding Mercyhealth Careers Benefit Information.

At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our commitment to our people and culture, including:

• #1 in the nation on AARP's Best Employers for Workers Over 50

• One of Working Mother magazine's 100 Best Companies for Working Mothers

• A Top 50 Company and Top 10 Nonprofit for Executive Women