Housekeeping Supervisor (Start Date No Earlier Than February 17, 2025)
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Floridas Top Workplaces and one of Americas Best-in-State Employers by Forbes, we are committed to our power of we culture. Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?
We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others.
Position Start Date No Earlier Than February 17, 2025
The Housekeeping Supervisor is responsible for overseeing the housekeeping operations on designated hotel floors, ensuring the cleanliness and maintenance of guest rooms and public areas. This role involves supervising the housekeeping team, inspecting rooms for quality, and ensuring compliance with hotel standards and procedures. The Housekeeping Supervisor works closely with the Housekeeping Manager to ensure a high level of guest satisfaction and operational efficiency.
Previous Housekeeping experience required Must have proficient English language communication skills (read, write and speak) Must be able to handle multiple tasks and be able to make appropriate decisions in difficult situations Proven ability to train and coach team members to achieve excellence. Requires extensive standing, walking, lifting and bending Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift Able to work a flexible schedule, including nights, weekends, and holidays Must be customer-service orientated and have excellent hospitality skills
Ensures hotel security and safety, including key control and the proper use and storage of hazardous chemicals. Manage room repair processes, including advising managers of needed repairs and issuing work orders. Inspects guest rooms to ensure housekeeping standards are achieved. Makes sure VIP rooms are provided with appropriate extra amenities and services. Able to perform all duties and responsibilities of housepersons, room attendants and public spaces attendants. Communicates constantly with dispatcher manager to ensure that room status is updated, priority requests are satisfied and reports any accidents or incidents to management. Solves any problems in their assigned area (i.e. valuables left unsecured in guest room; DND lights all day long; etc.). Ensures employees report lost articles and provide them to Security. Ensures thorough cleaning of vacant dirty rooms during tight. turns; punches vacant ready rooms, and provides any other assistance as needed on guest floors. Inspects and evaluates physical condition of the hotel daily for cleanliness and necessary repairs. Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings. Model professional conduct and guest relations, coaching staff to achieve high performance and guest satisfaction. Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed. Encourages a positive attitude among employees and treats. guests and fellow employees with courtesy and respect. Provides training for employees regarding department policies and procedures, operation of equipment, and daily tasks. Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance. Coordinates the repair of Housekeeping equipment such as vacuums, buffers, carts, and furniture. Other duties as assigned.
General Responsibilities:
Promotes and applies teamwork skills at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Complies with hotel uniform and grooming standards Is polite, friendly, and helpful to the guests, management, and fellow team members Attends all appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment, and work area Executes emergency procedures in accordance with hotel standards Complies with safety regulations and procedures Complies with hotel policies and rules Recycles whenever possible Remains current with hotel informatin and changes |
Loews Hotels, LLC.
Housekeeping Supervisor (Start Date No Earlier Than February 17, 2025)
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels
Dec 28, 2024