Interpreter PRN

Deer Valley and John C. Lincoln Medical Center

Per-Diem/On-Call

Varied Hours and Days between 6:30am and 5:30pm

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• Receives and processes requests for interpretation services and coordinates appropriate coverage. Provides interpretation services via telephone, telephonic conference calls and individual patient interactions in a variety of patient care settings. Answers, screens, prioritizes incoming telephone calls; assists caller or directs caller to appropriate person or department. Maintains confidentiality of information. Provides courteous, appropriate and prompt information and assistance to all appropriate hospital departments and outside agencies.
  
• Responds to customer requests with a high level of professionalism on the telephone or pager. Ensures proper communication and timely information to the provider on the interpreter's status or estimated wait time.
  
• Makes rounds (department specific visits to patients) to identify patients' needs. Monitors status of interpreting encounters. Verifies locations, department extension, medical providers name and nature of the request to help prioritize the call.
  
• Explains medical procedures to patients and obtains necessary medical information needed to perform exams/procedures. Provides bilingual assistance via telephone for any patient or customer upon request, for example, calls directed to the department by PBX, Patient Dining and/or Service Center, etc. Listens to patient/family concerns and refers appropriately. Responds, identifies, mediates, and resolves potential and actual conflicts between patient/family members and the hospital. Conveys empathy for the situation and confidence to the patient. Resolves problems by easing patient's stress without jeopardizing the medical and hospital staff relationship.
  
• Tracks and documents the time spent interpreting, as well as recording other pertinent information in EPIC and/or department database.
  
• Maintains proficiency of interpretation standards through on-going educational programs, workshops, training, etc. Keeps abreast of changes, improvements, advances in the medical field, procedures, medications and its equivalent terminology in Spanish.
  
• Performs other duties as assigned.