Operations Support Specialist

Operations Support Specialist

Location: Carlsbad, NM

Employment Class: Full Time Regular

FLSA Classification: Exempt - Salaried

Position Summary:

Command Cyber Solutions (a government contractor) is seeking a qualified Operations Support Specialist to support a Government Technical Services Project for the US DOE TRANSCOM Program. The Operations Support Specialist will provide operational support to the TRANSCOM Communications Center (TCC) in the development of a transportation program, "Transport Security Tracking & Reporting (T-STAR). Provide training and develop operational procedures for a tracking and monitoring communication center. Work with the TRANSCOM management to plan, organize and manage resources for this program efficiently.

Essential Duties & Responsibilities:

* Manage scheduling for T-STAR 24/7
* Develop a program for training System Operators on T-STAR
* Develop operating processes/desk guides for day-to-day monitoring and the alert notification tree
* Develop checklists for T-STAR monitoring
* Coordinate with software developers on modifications to help desk and ticket system support systems for T-STAR
* Provide input into the TRANSCOM Records Inventory Disposition Schedule (RIDS)
* Coordinate with the T-STAR system owner or designee on system maintenance schedule, and outage needs
* Coordinate testing activities with the DOE customer as requested
* Review and approve employee schedules, payroll, leave requests, travel, and training needs.
* Assist with preparing management reports to the Project Manager and DOE Client (as required)
* Prepare report deliverables per the contract work scope and submit to the TRANSCOM Project Manager
* Serve as a back-up system operator as needed.

Education & Experience Requirements:

* Bachelor's degree or four (4) years of experience performing logistical support work, administration, developing procedures and processes, and technical writing skills.

Other Requirements:

* Pass a pre-employment drug test and continued random drug tests
* Pass a pre-employment background check
* Pass a post-employment Federal criminal background and credit investigation; position requires a federal personal identification verification HSPD12 Badge

Knowledge, Skills & Abilities Requirements:

* Microsoft office suite (emphasis on word and excel skills)
* Understanding of basic project management practices
* Perform supervisory duties in an operational setting and/or on an IT project environment.
* Excellent communication skills written and verbal

Working Conditions/Working Environment/Physical Demands

* Basic office work environment at government facility location
* Position requires shift flexibility to support a 24x7 operation 365 days a year
* Occasionally, project requirements may require temporary adjustment of work hours/days
* Duties are subject to change based on the needs of the customer

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Command Cyber Solutions is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.