Customer Service Representative

Customer Service Loan Servicing Representative - Full-Time

Company:Firstsource Advantage
Location:Thousand Oaks, CA
Pay:$19.00-$20.00 per hour + monthly bonus opportunity
Start Date:Monday, January 12th

Schedule:
Training:Monday to Friday, 8:00 AM - 5:00 PM (first two weeks)
Work Hours:Monday to Friday, 8:00 AM - 5:00 PM (No weekends)

START YOUR CAREER IN THE FINANCE INDUSTRY
We are hiring Customer Service Loan Servicing Representatives to join our team in Thousand Oaks, CA. This is an excellent opportunity to begin or grow your career in the financial services industry while supporting customers with their personal and consumer loan needs.

What We Offer

• Day Shift: Monday-Friday, 8:00 AM-5:00 PM
• Paid Training (first two weeks)
• Starting Pay: $19-$20 per hour, plus monthly bonus opportunities
• Full Benefits Package: Medical, Dental, Vision, PTO, 401(k), and more
• Career development and advancement opportunities

Position Overview

As a Customer Service Loan Servicing Representative, you will support customers throughout the lifecycle of their loan. Responsibilities include processing paid loans, preparing payoff statements, reviewing pending documents, and providing high-quality customer support over the phone.

Responsibilities

• Manage high-volume inbound calls and make steady outbound follow-up calls
• Process paid loans and document detailed, accurate notes
• Prepare payoff demand statements and provide payoff information
• Review, track, and manage pending and outstanding loan documents and exceptions
• Index and image loan documents
• Comply with all state, federal, and client regulatory requirements

Required Skills and Experience

• Minimum one year of call center experience
• Strong verbal and written communication skills
• Excellent customer service and problem-solving abilities
• Proficient computer skills

Location

In-office position
555 St. Charles Drive, Suite 100
Thousand Oaks, CA 91360

Apply Today

We are actively interviewing for the January 12th class. Apply now to be considered.

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The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans